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Support

1.Support

We support and assist global project trades,importers,distributors to solve related problems.

2.OEM/ODM

Itsuwa customize products according to the different needs of customers.

3.Solotion

We provide perfect lighting solution.

To our honored customer

Firstly, we thank you very much for choosing our products

In order to provide you satisfied service and also to protect your rights, we will offer you the products warranty services after sales as the below terms. So, please read all regulations carefully

I: Conditions

This regulation will be applied to all the products from ITSUWA. You could enjoy our after-sale if you buy products through formal channels except the following Conditions.

1. Defects or damaged by human resulting when using the products.

2. Products repaired and altered before both of us consulted and authorized.

3. Defects or damage from improper operation and installation, misuse, accident or force Maureen.

4. Without valid receipt of purchase or provide in congruent product information with ITSUWA.

5. Other defects did not caused by the quality of product.

Il. Quality Assurance

ITSUWA takes the principle of “Customer First, Service Superior” to satisfy our customers in after-sale services. According to different types of our products, we promise to offer 3 years warranty period (except special agreement), in which we provide either free or paid guarantee repairs, detailed items as followed.

If our products have some existence quality problems within 3 months since the date of purchasing, customer can change new product or free components to replace.

2. Warranty period after the 4th month of purchasing date.

2.1 Within 24 months, if the LED light power occurs some abnormal issues to make our products can not work normally, we will offer free new power to renew and repair. Changing method can be consulted and determined by particular cases.

2.2 Within 36 months, if the LED light occur serious fades or can not work, freely offered newly light source to renew and repair by us. Changing method can be consulted and determined by particular cases.

Note: LED depreciation ratio and other parameters related evaluation should consider the working conditions of LED light and working time calculated within 12 hours per day under a usual working environment.

3. For the products exceed warranty period, we can offer paid maintenance services.

4. Within the warranty period, if the same type product can’t be offered for stopping production, damaged condition causes to not be repaired or other factors, we can provide new products with the same level or higher level to replace.

Notice: the same level means technique and specification but not related with price, the same as below.

5.Exceed free warranty period, if products with serious damage, lack of accessories supply or other uncontrollable factors causes to not be repaired, we will no longer offer maintenance service.

6. After renew and repair, warranty service period still accords to the originally purchasing date.

7. The above products warranty terms of services implementation should be established in the respect of facts, give fully consideration to the practical problem with both sides for negotiation of the specific treatment scheme.

8. Within the warranty period, customer return the defects to ITSUWA, ITSUWA will repair well and resend them to customer for free; The two-way shipping cost would be at ITSUWA’s expense; or ITSUWA posts components to customer for free, and the customer replaces defective components.

9. When some abnormal issues happen, to make our products can not work normally, we need customer to work with us together closely, to provide us pictures & videos that can help our quality engineers to find out why, to prove if it’s a defective product.

lll. Statement

1. If the contents of this regulation are against the law of PRC, carry out according to the law of PRC.

2. The right of revising and interpret to the regulation belongs to Shenzhen Itsuwa Light CO., LTD.

Sorry

1.The product you bought is Itsuwa

2.Thank you for using Nextvapor.If you have any comments or Suggestions about our products,please suggest that we improve to make the best products.

Product the rights and interests and refuse the holidays

Thank you for your continued support of ITSUWA

Success

1.The product you bought is Itsuwa

2.Thank you for using Itsuwa.If you have any comments or Suggestions about our products,please suggest that we improve to make the best products.

Protect the rights and interests and refuse the holidays

Thank you for your continued support of ITSUWA